Don't insult me with your apology. Just give decent service.

Please don't insult me with your apology. I dont want it - just give service via your consultants. Every single person in South Africa is suffering from PTSD, if the government lets us down, why cant you at least give decent customer service. Its not that hard. I called your call centre to ask for my online banking to be unblocked because I had entered the PIN wrong. The first person insisted on my error code and when I told her that there was no code only a message that said I had entered the incorrect number she put down the phone. When I called back and got through to your consultant called YOLI, during her security check she asked for the last three digits of my account with you which I gave and three times she said it was wrong. I could do no more than give the correct number. Three times she said that I was wrong and she could not verify me. In my frustration, and after I displayed my displeasure she eventually asked for my ID number and after that simply announced that I had passed the security check. I asked for her surname three times and she told me outright that she would not give it to me (please check your call recording) and cut the call. I still cannot access my online banking. I have over two hundred thousand of my rands in my accounts with your bank and whilst I have no doubt that this is merely a drop in the ocean for you and is not important, it is a big deal to me as a pensioner over the age of 73 years. I do not need or want a useless apology. If our government is useless why can the poor souls who live in this country at least, perhaps, by some stroke of luck, be a little uplifted, by receiving decent customer service from companies who earn billions from us and live cozy lives thanks to us poor minions who use their services. Needless to say, I will be closing down my account and moving my funds to the other biggish banks. I require a copy of the transcript of my call with YOLI and have noted the time of the call as 17@36 today. I repeat, I require a copy of the transcript of the relevant call.