Don't give a S*** for ***** being reported

There is ***** on my account and after calling them 2 times they say it is not ***** and they want me take my time to sort it out.

My account was depit ordered from Vodacom. I called the helpline to get it sorted they told me that Vodacom - whom I am not a client with. According to the operator Vodacom gives depit orders thru to Capitec and they just load the Debit order. Capitec are not given any information with regard to the person's requesting the debit order nor the document which gives the consent thus they are not verifying that it is MY request yet they allow this to be deducted from my account. I asked them to get it sorted and then they insisted that I have to sort it out myself with Vodacom....

I cannot believe that the bank that prides itself on being safe can allow a debit order to go off anyone's account without even being able to verify the person requesting the debit order to be actually their client.

I also tried to log a ***** ticket with them which they insisted are not their mistake.

HOW!!!

To add to this on both calls they did not give me any reference number... Lekker man!