RN
Ruth N

1 reviews | Active since Oct 2019

28 Oct 2019, 11:05

Don’t even switch your account

I switched from FNB to Capitec which am regretting only if i can go and rethink again. I switched all my account and my salary was paid into Capitec account 25th October what does not make sense is Capitec goes and debit my fnb account I waisted money and call the lady and she sounded like she understood what I was saying to me it’s like I was talking to someone who was chewing a gum long short story Capitec than went and debut my fnb account than again went and debit my Capitec account am sure my money its platinum I need someone to reverse my money R3189 from my Capitec account I need to use it like yesterday and Capitec will than pay all my interest and the air time I wasted by calling them since Saturday and I called this morning the lady told me my money will be into my account within 30 minute it’s now 3 hours nothing but it took Capitec 1 second to debit my account I need my money asap than I will deal with cancelling my pay into Capitec later

0
Replies (1)
Capitec Bank
Capitec Bank's reply28 Oct 2019, 14:27
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank