JN
J N
1 reviews | Active since Jul 2019
11 Jul 2019, 17:42
Don’t deposit money at Capitec Atm, Just DONT!
@CapitecBankSA I deposited R4000.00 at your ATM and the deposit failed because the machine jammed, and the money is not returned. Why why why? And I’m told it’s gonna take 3 working days to be allocated. ???????????? was given a ref number by an agent, all I want is my money. I really need it urgently. ???????????? Why ninje? ???? makes me wonder if I’m gonnna get it back. I’m so frustrated.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
12 Jul 2019, 09:35I acknowledge your posting and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply12 Jul 2019, 09:35
Official
I acknowledge your posting and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank
JN
J N's updateReviewer Update
12 Jul 2019, 14:475 working days???? I need the money today. It is YOUR ATM that took it. Now your people are telling me that there’s no guarantee that I’ll get my money back since there’s no error that was reported my your machine. Is this how you **** us money???? I really hope you give me my money back
JN
J N's update12 Jul 2019, 14:47
Reviewer Update
5 working days???? I need the money today. It is YOUR ATM that took it. Now your people are telling me that there’s no guarantee that I’ll get my money back since there’s no error that was reported my your machine. Is this how you **** us money???? I really hope you give me my money back
Capitec Bank's replyOfficial
15 Jul 2019, 12:35I sincerely apologise for the inconveniences caused to you. The matter has been corrected and resolved. Should you have any further queries in this regard, please do not hesitate to contact us.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's reply15 Jul 2019, 12:35
Official
I sincerely apologise for the inconveniences caused to you. The matter has been corrected and resolved. Should you have any further queries in this regard, please do not hesitate to contact us.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank