Dont care of your customers

Item: Capitec Bank
Rating: 1
Author: Les M

I have paid your money back why dont you update my profile. The loan was paid up and you called everyday. You dont care of your customers

Helpful (0)

Replies (4)

Capitec Bank's replyOfficial

27 Dec 2019, 09:54

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply27 Dec 2019, 09:54

Official

Capitec Bank's replyOfficial

02 Jan 2020, 14:25

Hi Les M

Thank you for providing me with an opportunity to look into your matter.

As per telephone conversation, I trust your matter has been resolved.

Should you have any further queries in this regard, you are more than welcome to contact us.

Regards

Capitec Bank

Capitec Bank's reply02 Jan 2020, 14:25

Official

Hi Les M

Thank you for providing me with an opportunity to look into your matter.

As per telephone conversation, I trust your matter has been resolved.

Should you have any further queries in this regard, you are more than welcome to contact us.

Regards

Capitec Bank

Les M's updateReviewer Update

03 Jan 2020, 09:05

What a lie. I received your missed call sms. You have never spoken to me. What a lie!

Les M's update03 Jan 2020, 09:05

Reviewer Update

What a lie. I received your missed call sms. You have never spoken to me. What a lie!

Capitec Bank's replyOfficial

14 Jan 2020, 15:54

Good day

We tried to make contact with you on the provided contact numbers but to no avail. Therefore we were unable to proceed with the investigation.

Kind regards

Capitec Bank

Capitec Bank's reply14 Jan 2020, 15:54

Official

Good day

We tried to make contact with you on the provided contact numbers but to no avail. Therefore we were unable to proceed with the investigation.

Kind regards

Capitec Bank