Dont care for customers money

On 15 October 2015, just before 19h00, I went to draw money from capitec atm. While I was busy, the machine powered off and my card was stuck inside the machine. I waited a while to see if it will power back on, but it did not. I had to go home to get money for airtime to make a call to stop the card. But when I got home I received sms's from capitec to show that money is being withdrawn from my account. The following day I reported this to the capitec branch in Welkom, and they said they will send the case to head office. I also opened a case at the police station, and informed capitec of this. A few days later they phoned me back, saying that they are sorry but cannot help me, because its not possible for anyone to use my card without my pin. So I ask you now, HOW DID THIS INCIDENT THEN HAPPEN??<br> <br> I was accused of not speaking the truth! And when I asked to see the video or photos from the atm, they simply refused. I want to know who took my money, but capitec will not show me! They do not take any responsibility for what happened, even though I was using THEIR machine when this incident took place.<br> <br> The response I got from them is pathetic and unacceptable!!