Don't care attitude on *****/**** Cases

I am very disappointed on how Capitec ***** department has been handling my case that was logged on the 27th of July 2023 against the third party **** of Nedbank account holder. Every time I contact them I am being told that they are waiting for Nedbank to respond but the follow up message was sent on the 18th of September and today is they 11th of September 2023 without any follow up. I was also told that if they dont respond is not their problem anymore so as a client I don't even know what to do on that matter. Case No: ***.