ZL
Ziphozonke L

1 reviews | Active since Jun 2018

16 Apr 2023, 11:03

Don't bank with capitec your money disappears with no notice

Never ever bank with Capitec I woke up on Saturday there was no money in my bank account,I called this so called useless bank capitec they said my account was on hold because a standard bank client who has transferred money to me had reported ***** in her account, ok that's fair I understand, capitec didn't even notify me of this hold I has to be embarrassed when paying that there are insufficient funds in my account. I went to the back at 9h00 was told to.go make an affidavit at the police station which I did ,sat there with the consultant who was clueless what to do until the branch was closed at 13h00. Today I got hold of the lady who transferred money to me and her bank has sorted her out while I'm told my case will take 7 days, what kind of nonsense is that, so I won't have access to my money for another 7 days for something I had nothing to about worse standard bank has sorted their client out while I'm stuck with this useless capitec bank After getting my.money I'm closing this bank account

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Replies (3)
Capitec Bank
Capitec Bank's reply16 Apr 2023, 11:10
Official
Good day Ziphozonke  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
ZL
Ziphozonke L's update16 Apr 2023, 12:02
Reviewer Update
I want my money my account unblocked now not tomorrow it's been 2 days with no access to my funds you are useless
Capitec Bank
Capitec Bank's reply16 Apr 2023, 12:41
Official
Good day Ziphozonke 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank