Don't bank with Capitec - useless financial institution

Really shocking service from Capitec - money taken from my account on the 17/12/2020 and again on the 20/12/2020 for the same merchant. Have provided proof from the merchant that they only debited my account once and not twice as my bank statement shows. Promises are made to provide feedback, but nothing forthcoming. Today I get told that they are trying to find where the money is sitting. The service levels are unacceptable, and its unfair to have money taken from your account, and 11 days they are still doing nothing to sort the matter out. Once this matter is resolved, I will be closing my account with Capitec and will not recommend them to anyone!!! ***.