Don't bank with CAPITEC unless you want hassle

I use Internet Banking but today their system continuously said that either the details I entered were incorrect or that the token code was incorrect. There is clearly a problem with their IT system and despite three lengthy phone calls AT MY EXPENSE including two where they just hung up I still, after 4 hours, cannot get into my account. On one call I asked to speak to a manager but he/she was in a meeting (usual excuse when a manager does not want to speak to a client) and on the next call I was put on hold for at least 10 minutes whilst the agent went in search of a manager willing to speak to me and earn their salary. They reverted at one time to the old 'get rid of you' trick by telling me to go to the branch to sort it out. Once the best SA bank but now becoming the worst.