Don't bank with capitec if it's life or death. You need to wait 48 hours before you can die

I deposited money at the ATM yesterday afternoon from a raffle I conducted to raise money for my dog to go for medical treatment. The ATM swallowed the money and went out of service. I went into the bank and reported it. They gave me an incident number 670129 and said it would take 2 hours to be put back into my account. It had been over 12 hours and I called in to the customer care to explain the dire circumstances of my dogs illness and the agent said it would take 48 hours for an investigation. I need the money to pay for the vet bills. I cannot wait 48 hours. My dog doesn't have that kind of time. And now. Capitec put me on hold and I am still unable to get any assistance from them