DON'T BANK WITH CAPITEC!!! Horrible Horrible

On the 25th my debit order for Capitec was due. Since my salary only came in at 2am the debit order couldn't process. I then went to the branch at Mall of Africa to inquire what I should do and I asked if I could pay in store and they told me to transfer. I got home I did the transfer and I paid my settlement for August then at midnight on the 25th the debit order went off. Which means I let two payments go through. Now when I apply for vehicle finance it reports Capitec handed me over for a missed payment. Which is false because I went to the branch and my account isn't in arears. I was falsey handed over and now they don't want to acknowledge their mistake and give me the letter saying so. Quick to handover but slow to acknowledge mistake. The person who made the error should be fired. Also all departments couldn't assist.