SP
Sheven P

1 reviews | Active since Feb 2024

30 Jan 2025, 14:59

Dont bank with capitec

On sunday the 26th off January i went to the cornubia mall (capitec) atm and had my card swallowed, and my months salary withdrawn from another atm in a space off a few mins....By the time I get home and fetch my ID and then go to the gateway branch to make a new card my whole salary was withdrawn from my account... Next day i visit the local branch was told i was a victim off Atm card ****ming and there is nothing that can be done and i should lodge a complaint with SAPS... 1stly there was no gaurd on duty at the atm, so how do you protect your clients at the Atm from this ****mers... And its totally unfair to say you can do nothing, Capitec collects the fees promptly on a monthly basis from its clients and if these people can access your monies without a pin code, isn't that breach on your side not your clients... We pay you to look after our income... So this is a blatant disregard to clients wellbeing by "Saying nothing can be done and its your fault... Cas nr 235/1/2005 thats the case number i lodged... While registering the case 2 other people came in to open cases with the same issue at capitec... And the branch sends them to the police station to open cases but no promises off there hard earned money being returned... I am also gonna lodge a complaint with the banking ombudsman for unfair practices with capitec... It cant be such a coincidence that so many get ****med at THERE (capitec) ATM ON THE SAME DAY.... Please contact me during 1pm and 1 25pm during my lunch break daily

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Replies (1)
Capitec Bank
Capitec Bank's reply30 Jan 2025, 16:41
Official
Good day Sheven Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards, Capitec Bank