PT
Phumlela T

1 reviews | Active since Aug 2019

30 Aug 2019, 12:00

Donorique Wessels u are a star!

I recently had an issue with rcs Bank. I had transfered funds into their account by mistake and I did not know what to do. Donorique Wessels a complaints officer at Capitec Bank contacted me and followed up. He did an excellent job, contacted RCS cards himself, sent out necessary documents for my refund to be done. I must say he went the extra mile. Phone calls to check how I was doing, he did a great job. Got my refund☑️thank u Donorique u are a star!

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Replies (1)
Capitec Bank
Capitec Bank's reply30 Aug 2019, 15:16
Official
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience. 
I will pass on your kind words to Donorique, we trust that your future association with Capitec Bank will continue to live up to your expectations.  

Complaint Management 
Capitec Bank