Done in by Capitec

Today something very worrying happened with my account with Capitec, to which I immediately contacted the bank to ascertain the extend , as well as the recourse to rectify the situation. I expressly asked the consultant whether I would be held liable for bank charges as this was clearly an issue on Capitec's side and got told that, due to the nature of the situation I could not be held liable and no charges will be deducted.

The situation has since been rectified, however, I am being penelised with bank charges for transaction I neither initiated nor approved.

You want to sell yourself as a trusted bank and want existing customers to sell potential new clients onto you, yet no existing customer can trust you.

I want the bank charges refunded. That is the least you can do for putting me through this...