sT
shane T

1 reviews | Active since Sept 2015

23 Sept 2015, 08:52

don't know what they doing

A friend of mine asked if he could deposit money into my bank account 02/09/2015 well I obliged and an amount of R5500,00 was deposited into my account.a week went by and they stopped my account.went into my branch and I explained about the R5500 then they said to me don't worry about the R5500 I must bring proof of another R15000,00 deposit which was done then they will make my funds available,which I did and waited another two weeks,then only they contacted absa to confirm the payment with the customer,another week went by and forensics at capitec said they are waiting for absa to reply to there email,no response from absa 21/09/2015 they said I will get my money the next day,came to the branch then they asked me about a R500 deposit,I explained it was part of the R15000,00 deposit and it was a cash deposit,who does ***** putting cash in someone's account.Now they need proof of that.they made my life hell cause I'm expecting money from my U.I.F.and providend fund to go into this account and now I can't use it anymore.a lady by the name of ilse hellerman an investigator in the cape town branch said I can go to timbac two and back I will wait for my owns funds cause I'm a *********

0
Replies (1)
Capitec Bank
Capitec Bank's reply25 Sept 2015, 14:51
Official
Hello shane812,

Your complaint has been logged with Candice Dawson for investigation. To enable us to investigate your enquiry thoroughly we require at least 3 working days. Candice Dawson will however contact you as soon as possible.

Your reference number for further enquiries is CM ***.