Don't bank with Capitec your money is not safe!!

<p>Had a very bad experience with Capitec bank with whom I have an account. Me and my life partner went to a First National Bank Teller to draw money. The teller took the card. Whilst I had him waiting by the machine I phoned Capitec hotline and they stopped the card. Spoke to a Rachel. Went to the main branch and was charged a replacement fee although was not my fault that the card was retained. In the interim R5000 was withdrawn out of the account without the card.</p> <p> </p> <p>The matter was investigated by Kaylin Adams from Capitec over an 11 day period. I was informed in the initial telephone conversation that ********* don't need your card to somehow jinx the card, pin number or any other information to access the account. The money ****** as follows:</p> <p> </p> <p>R3000, R1000, R1000 whilst I was on the phone with Capitec to stop the card still in the First National Bank teller from a teller four blocks away without the card.</p> <p> </p> <p>I reported the case to the SAP Booysen's Detectives who informed me that I had to go view the footage at the atm where money was withdrawn and do their job for them. I did so and furnished them with a vehicle registration number.</p> <p> </p> <p>I was thereafter contacted by Kaylin and informed me that they would only refund R1000 as the rest was withdrawn whils I was on the line with them to stop the card (I held for about a minute before my call was answered and proof is on my phone) ..... What is the use of having a bank account with Capitec Bank if your money is not guaranteed if lost due to their poor security protocols. MIght as well put all my money under my matress. </p> <p> </p> <p>Plus had to pay them to replace the card!!! Shame on South African Police and First National Bank as well!</p> <p> </p> <p> </p> <p> </p> <p> </p>