sM
sharon M

1 reviews | Active since Dec 2015

14 Nov 2016, 09:38

Dololo

<p>Yesterday i transferred money to the wrong person by mistake immediately after i tried calling customer care but it was taking for ever so i went straight to the bank (eyethu mall orange farm)when i got there they said their phones are not working and the told me the process however im not happy with what they told me, they said they need to call the person first and ask for his permission if they can reverse the money or not and i asked if the person says no it mean i am going to loose my money .i dont not understand how it works as it shows on they said that the money came out of my bank account and they said its gonna take 7 working day . i also do understand that Capitec service is very poor even the people working are not helpful. What happens if they cant get a hold of that person in that 7 days? It is my money which was sent to the wrong account in error. I need to transfer it to the right person by tomorrow. My reference is ********** 2</p>

0
Replies (1)
Capitec Bank
Capitec Bank's reply14 Nov 2016, 10:19
Official

I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,