Doggy Capitec, *****ing from customers

Capitec making covid 19 clients problems by increasing their installment and loan period to accommodate increase in credit life policy. I wasn't happy about this and no consultant was willing to help me. So I moved over to another credit life policy, an they still kept the additional 3 months they added to my loan, I went to the branch and No1 was willing to help with their doddgy arrangement I'm being punished for R12000 added to my loan for covid 19 and a credit life I no longer have with Capitec... How can u ***** from ur clients like this.... I want my previous loan term reinstated. Real doggy company wen Im done, I'm not banking with this company ever. I'm furious and done.