Doesn't care for their clients

Unfortunately, I am still not receiving the assistance I need. The information provided does not address my concerns, as it merely repeats what I have been communicating to the staff handling my query at Capitec. I have already emailed multiple Capitec addresses regarding this matter.

Now, I am being asked to contact an email address that I’ve already reached out to, only to be informed previously that my account had been handed over. I fail to see what will change moving forward. The lack of urgency in handling my query is unacceptable.

I kindly request a paid-up letter for account number ***, or at least a written confirmation that this account cannot be traced.

This back-and-forth has been going on for almost a month, and I am exhausted by the lack of resolution.