HO
Hannetjie O

1 reviews | Active since Dec 2017

02 Dec 2017, 22:48

Does Not Have Option To Change Sallary Dates

I have been with Capitec bank for a few years now. I have a loan with them and tried to change the sallary date to the last day of the month a few times in the past with no luck. The call centres will call like 4-8 times a day after the 25th of the month and this month i just had it now. My payments is never late or after the last day of a month. I do not understand why they can not change the dates like the other banks does. I am not very happy with this matter as they phoned my husband a lot of times too this past few days. Payment went off on the 30th by 10:11 in the morning Still they sent me an sms and phoned my husband at work. I am also not allowed to answer personal calls at my work, so therefor can not take calls. I hope that Capitec will see to the matter of changing sallary dates as not everyone gets paid on the 25th or 15th of the month. If they have queries they can contact me on ********** 881 after 17:00h or via email on **********

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Dec 2017, 10:04
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank