Does Capitec care about their customer service?

I live in the United Arab Emirates. I tried getting hold of customer service at Capitec several times to assist me as I need to do urgent urgent transfers and payments on my account. The number given on the website for International clients is never answered, inspite of my having phoned about 18 times now, and holding on for more than 1.5hrs in total. I phoned the Tygervallei branch directly, spoke to someone who insisted that I can only get help by phoning the number already mentioned which does not work. I sent several emails to client services at Capitec bank, marked it as urgent, and still no response after 2 days. Is this really how I must be treated as a very loyal client, who referred many people to Capitec to open accounts there? I forgot the device which provides me with one time pins when abroad to access my account, and after spending 2 frustrating days without any progress, I simply see no way forward. I need urgent assistance please. I provide my sons telephone nr. as Hello Peter does not accept my telephone nr in the UAE