1 reviews | Active since Oct 2015
***** ATM's useless and costing money
The ATM in Hunters Retreat P.E. is a complete waste of time. Since I opened my Capitec account a few months ago, this ATM has worked maybe twice. It had 'offline' flashing on screen for almost the whole of December which then forces you to draw from another banks ATM at higher charge. When it does work you do not get the money out and it says transaction cancelled or in some instances it just continues and says ready for transaction. Again you have to draw from another bank ATM. Your balance will be corrected, but the point is that it makes you very nervous of the integrity of the ATM's. I will not even attempt a deposit out of fear that the same thing might happen. Please fix your ATM's and help your clients to be confident of using your services.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Thank you for your response on email. We are in the process of investigating your matter and escalated to the relevant department.
Kind regards
Complaint Management
Thank you for your response on email. We are in the process of investigating your matter and escalated to the relevant department.
Kind regards
Complaint Management
