JM
Junaid M
1 reviews | Active since Jan 2025
25 Jan 2025, 00:10
Do you not follow banking rules CAPITEC!!
I mistakenly paid an incorrect amount to an employee who banks with Capitec. I advised Absa to reverse payment. I am told I need to wait 3-21 days to see if the transaction is successful. In the meantime the employee has switched off his cellphone has not come back to work and is seen partying at clubs with ‘my money’ Surely you would think that Absa could speed up the process. Does Absa really think the employee will still have the money in 21 days!! Surely you can do better Absa!!!
As for Capitec IS it not your duty to question unreasonable amounts coming into your clients account?? ?? I did contact you and all you could say was that I should contact Absa!!
Helpful (0)
Replies (3)0
Replies (3)Capitec Bank's replyOfficial
25 Jan 2025, 08:16Good day Junaid.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply25 Jan 2025, 08:16
Official
Good day Junaid.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JM
Junaid M's updateReviewer Update
27 Jan 2025, 10:01No official has contacted me!
JM
Junaid M's update27 Jan 2025, 10:01
Reviewer Update
No official has contacted me!
JM
Junaid M's updateReviewer Update
29 Jan 2025, 09:44Update: Capitec official contacted me only to say that Capitec cannot do anything and I should contract Absa which I already did. Absa says they unable to reverse the payment and I should contact Capitec to freeze the account. Yet Capitec refuses even though they can see that this was an unusual amount deposited into their clients account. They refused to contact the client to ask where did this money come from or freeze the account and investigate further. If I am not assisted by the end if the day I will be taking the matter further with the banking Ombudsman
JM
Junaid M's update29 Jan 2025, 09:44
Reviewer Update
Update: Capitec official contacted me only to say that Capitec cannot do anything and I should contract Absa which I already did. Absa says they unable to reverse the payment and I should contact Capitec to freeze the account. Yet Capitec refuses even though they can see that this was an unusual amount deposited into their clients account. They refused to contact the client to ask where did this money come from or freeze the account and investigate further. If I am not assisted by the end if the day I will be taking the matter further with the banking Ombudsman
