Do you ever fix issues?? App "CHECK FORMAT" problem.

It's discouraging to see a message from June 2024 by another user having the exact, duplicate issue as I am. Your app keeps telling me I have an invalid reference number and to check the format. Who the hell is Capitec to have ANY say over my preferred references, whether it's a bank approved beneficiary or not. That field shouldn't even have a format coded to it I have been sitting here, I have wasted 4 hours on this stupid, illogical and rookie issue on your app, which apparently has been an issue since 2024. I've also attempted to load them as a normal beneficiary but YOUR APP WONT ALLOW ME. Another stupid thing. It takes me to bank approved beneficiaries, even if I say a one time payment beneficiary. I am above and beyond frustrated. This happened to me 2 weeks ago as well. How does a MASSIVE institution like you not have PROPER world class coders to fix stupid features and issues. I feel like it's like children creating the app. How can this still be an issue almost 1 year later? Ya'll playing, you not serious. Shame. And trust me when I say, it took every grain of myself to type problem at the end of the title, cause I have 10 other very impolite words to put there.