Do not use this bank!

Having been very happy with my experience as a Capitec user, I decided to try Mercantile for my new business (Initial enquiry was sent on 18/8/21 through CIPC / Bizportal application while registering the new business) After endless nagging, It opened finally on Friday 27/8/21.

Once I finally came right (late Friday afternoon 27/8/21) I made a payment on that afternoon at 16h41 (outside of cutoffs I know) from my personal Capitec account and as of today 3/9/21 - a week later - it has still not reflected.

There is no option to pay instant from the Capitec side and the Mercantile internet banking/app functionality is nothing like that of Capitec (who supposedly manages/owns Mercantile)

When I tried AGAIN to follow up this morning and ask what could be the problem and why it has not cleared? I was told " yes sir, your account is active...

Just to rub it in - when I asked the call centre agent how do I go about closing the account, what do I need to know? I was told to go on the website and use the chat thingie. Every time you try to ask someone to help you they say to use the chat function on the site... yet whoever is on the chat says to call the call centre...

Utterly *********** and unwilling to assist.

I have since opened an account with a new bank (the whole process was sorted out including making a deposit in 3 days BTW )and I will be closing this account as soon as I know where my money is!

Save yourself the headache and avoid the stress of trying to use this bank.