YA
Yvonne A
1 reviews | Active since Mar 2020
02 Nov 2020, 19:09
DO NOT USE CAPITEC BANK FOR INTERNATIONAL TRANSFERS
We have been very happy with the service of Capitec UNTIL NOW... Without notice international Correspondent bank changed from Nedbank to Mercantile Bank. My Salary was rejected and my bank fees more than R2000. Nobody at Capitec, Capitec Forex or Mercantile Bank is capable to help us. BIG BIG CONCERN... WHAT TO DO NOW!!!!!!!
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Capitec Bank's replyOfficial
03 Nov 2020, 09:54I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply03 Nov 2020, 09:54
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank