MP
Meagan P

1 reviews | Active since Mar 2016

26 Jun 2023, 22:26

Do not use Capitec Bank. Ever.

Almost two months ago I made an eft payment with a higher amount. I called Capitec bank, chatted to the agents. I did this a few times! Used my airtime and data.

Still to date the bank I bank with, can't help me because the money was paid into another business account.

How is that even possible? Am I not suppose to be the client that you help first?

A few years ago the same thing happened when I was banking with FNB. They assisted me within the second!

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Replies (1)
Capitec Bank
Capitec Bank's reply27 Jun 2023, 09:48
Official
Good day Meagan 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank