Do not use Capitec app to renew your licence disk

I tried to renewed my license disk online using the capitec app. I paid on the 3rd of August expecting delivery withing the same week as advertised. I contacted Capitec and they escaleted this to RTMC. Up till now I have not received a waybill number to trace or received any phone calls from them. Only to be told in an email that they are unable to get hold of me and that my phone is on voicemail (I am using my phone to write this....) I must now regardless of the fact that I paid courier fees collect this from their offices. I was under the impression that this service was made available to ease the burder on the licencing department and make it easier for the public. This is obviously not the case. I would strongly discourage anyone from using this service.