JM
Jacqy M

1 reviews | Active since May 2023

31 May 2023, 07:59

DO NOT USE CAPITEC!!!!!!!!

Capitec bank consultant's service is absolutely terrible. They treat you as if you are an idiot and don't know how to use a phone or a app. Whne I am having problems login into my mobile app, and they tell me "oh uhh, you cab do that on your app" the more I say my app does not allow me to log in and says I have to come to the branch to sort it out, they keep to their stupidity and ignorance. Capitec Bank has become THE MOST TERRIBLE BANK EVER!!!!!!!! They deduct money from your account for costs that who knows what for and they can't explain it. They added extra debi checks on my accoount and when i went to query, i simply got told, there's nothing capitec can do about it. I was told even if I have declined a debi check they cannot stop it. I have no clue where the debicheck came from and have never even heard of the places that put the debit order on my account yet THE BANK cannot do anything about it. For anyone that is thinking of opening an account.... My advice is RATHER USE FNB, CAPITEC WILL CHEAT YOU OUT OF YOUR OWN HARD EARNED MONEY

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Replies (1)
Capitec Bank
Capitec Bank's reply31 May 2023, 11:40
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank