PP
Pine P

1 reviews | Active since Feb 2022

17 Mar 2025, 21:26

Do not trust Capitec bank all all.

I report a ***** case from my Capitec account on 6/3/25.Amount missing is nearly R83000.The people in Secunda main branch send me more than 3 times to SAPS for the correct documentation.It took a few hours for them to respond and to lock the case. It does not look if they are professional at all.The did not notify me once about what they are doing to trace the ****** money.Today they send me this email. This is the e-mail without any detail at all.

Hello ****************** Thank you for your patience whilst we tried to track down your money. When *****sters ***** money from someone's account, they quickly move it out of Capitec's banking system. We tried to get your money back before it moved out of our system but were not successful. I realise this is not the outcome you wanted, and we are truly sorry for your loss. We appreciate your understanding that we have done all we can to get your money back and the case is now closed. I don't think they do anything to get the money back at all.This is my live savings of 2 years.

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Mar 2025, 07:08
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.