Do not take up their funeral cover , you will forever be in "arrears"while paying and up to date

Yesterday I made a call and was assisted by Mpho Sindana (Surname may not be correct) , I wanted to know what would happen regarding the extra R79.95 I had contributed towards my funeral cover because the App when I checked on the 1st April said my account was in arrears. Mpho did say that the system was showing that there was an extra amount to which she advised that she would escalate this issue to support so they can advise what the next step wold be instead of me reversing any fund . I specifically asked what the turnaround time would be to receive feedback on this matter and she did say in 24hrs , I even provided an alternative number should I not be available on the one you have o your records.

It has now been 27hrs and I still have not received any feedback. I

Taking a funeral plan on your app was meant to be hassle free but ,this is now the 2nd time ,your App claims that I am in arrears when I am not . If roles were reversed I am pretty sure Capitec would have debited their money from my account but no because the client has paid extra , elt us take our sweet time and make promises we cant keep.

Just so you know you are not the only providers with cheap funeral cover , if this carries on I will gladly take cover somewhere else , it has only been 4 months so I wouldn't have lost that much money .

The incompetency I am getting from Capitec while alive is appalling , how much more when I have passed on , will you be telling my family that I was in arrears when I have been paying non-stop ??