DO NOT TAKE UP A FUNERAL COVER WITH CAPITEC. YOU WILL NOT GET YOUR PAYOUT

I’ve never in my entire existence dealt with such incompetence. I submitted a funeral claim on Monday 08/01/2024. Today is the 10/01/2024 and still no payout. I’ve been to 3 different branches with no assistance. I’ve been to the Johannesburg Marshall town branch, Germiston branch at GoldenWalk mall, and The Meadowlands branch. Manager from the Germiston branch has promised to cal be back and that the payment will be released before 12, it’s currently 13:00 no call from the manager And no payment. The funeral is tomorrow, I’m told the payment will reflect later today… I have never been so disappointed with a service provider like I am with Capitec.

AT YOUR EARLIEST CONVENIENCE, DO NOT TAKE UP A POLICY WITH CAPITEC. IM UNABLE TO RUN THE FUNERAL AS THERE ARE NO FUNDS. THEY HAVE NO SENSE OF URGENCY. I CANNOT BE MOURNING AND STILL HAVE STRESSES OF PAYMENTS