NM
Noni M

1 reviews | Active since May 2014

22 Oct 2019, 06:42

Do not take up a credit card with ****itec bank

I’ve had a credit card with Capitec for a while now and little did I know how much it costs me to have the card in my wallet. I recently paid off the card and thought I would keep it for emergencies (biggest mistake of my life) this morning I woke up to a message telling me there is an amount outstanding in my credit card. I went to the banking app and that is when I realised that to keep the card in my wallet is costing me a little under R310 a month. I’m appalled at the fact that I was charged R217 as interest on purchases (I had only used R480 which means I was charged almost 50% interest for that purchase) furthermore I was charged R7 Interest on cash withdrawals (to which I have never made a cash withdrawal from the card) It is disgusting how Capitec can charge such an extravagant amount for a purchase of R480. My balance owing moved from R480 to R787 and adding the above charges (R217, R7 and R480)I am still struggling to see how they got to R787 (there’s an additional R87 which cannot be accounted for) Capitec is the ******* of all ****s and it is sickening

0
Replies (3)
NM
Noni M's update22 Oct 2019, 10:03
Reviewer Update
As it is I am at Capitec Bank and surprise on top of the 50% interest they charged on R480 they now want me to pay an additional R35 to close the account. No one can give me an explanation as to how they got to the R217 interest and I must now pay an additional R35 ???? fricken awesome
Capitec Bank
Capitec Bank's reply22 Oct 2019, 12:03
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
NM
Noni M's update29 Oct 2019, 13:07
Reviewer Update
So the person that called me, contacted me to say my issue had been resolved whereas the issue was not resolved. She then said I should give her five days and she will get back to me. I still await the feedback from this **** of a bank.
You guys respond to us here on hellopeter so that you are seen as having good customer care but the reality is you are ******** and you only respond to protect your image. I am disgusted by the service or lack of service received from Capitec Bank.