Do not renew vehicle licences using Capitec App

I have used my Capitec App to renew my vehicle licence on the 1st of January. I have not received anything. There is no way on the app that you can contact them with any issues. I have sent them emails with no response. I tried to contact them on WhatsApp and spoke to Lance that advised me to visit the district municipality. I refused to do so as I have paid Capitec a service fee to do a service. I also do not have time to go to the licence department because of working hours, that is why I used this service. Later on he told me that they do not have the correct address this tells me that they are not competent to do this service. Nobody contacted me regarding the fact that they do not have the correct address. I was given an incident nr and still did not hear from them. This was done on the 24th of January. Yesterday again I tried the WhatsApp and I spoke to Siphokazi who asked me to confirm the notification on my Capitec App. I have waited a very long time for this. When I said that I did not get a notification after 10min he only read the message after 10minutes and told me that he had sent it again. Again I waited with no luck. Siphokazi kept me waiting every time about 10min before he responded. I was on this chat for almost an hour without any luck. I got fed up because I am waiting the whole time for his to assist me but it seems that he was busy with something else on the other side. I am no t happy with the service from Capitec. NO NOT RENEW YOUR LICENCE with them.