Do Not open a Business account woth Capitec

Ive been trying 3 weeks to open up a business account via online connect, I went to the bank to verify my Id, and I still havent received my so called electronical documents to sign. I really wanted to take my business to Capitec and even the consultant working om my profile decides when she wants to mail back and when not. Up to now, I havent even received a phone call from capitec to assure me maybe theres an issue with the system for the delay or what so ever. I am so dissapointed