DO NOT go to them with foreign anything

I work for an international company and have always received foreign income. When opening my bank account I had to fill in a form stating exactly that and was promised I would never run into issues releasing my money. Well that is not the case. Every pay day is a struggle just to get my money. Last month we received an email to say we needed to fill in a standing instruction form. I tried for almost 2 weeks to get hold of the forex department to get assistance with the form. Eventually went to the branch to get help. Submitted the form on the 29th of June. I have since sent 14 emails - no response. Numerous phone calls and I get put on hold so long my airtime runs out each time. - No assistance. Now today I get an email saying they can't release my money because there is no instruction form and I need to verify my details etc. Which I did. Still no response from them and no money in my account. I am livid!!!!!!!!!!!!!!!! more than a month of struggling with the form and no help and now I need to struggle even further just to get my money released and they offer no help, no response and no answer. I even laid two complaints about the zero help with the form and all they say is sorry ma'am we have escalated your query. Hopefully now I will get a response and my money released so I can move to another bank because after this I'll never want to deal with capitec again.