KN
Kenosi N
1 reviews | Active since Sept 2020
04 Sept 2020, 08:40
Do not buy prepaid electricity or airtime from Capitec App if you need it immediately.
Bought electricity and I have to wait 24 hours to receive it, money gets deducted from your account. Called the call center and the agents have been made aware of some system glitches however Capitec clients are not made aware, I would say anyone using the Capitec Back not to buy prepaid using the new app that's if you need it immediately.
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Replies (2)
Capitec Bank's replyOfficial
04 Sept 2020, 09:54I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply04 Sept 2020, 09:54
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
KN
Kenosi N's updateReviewer Update
07 Sept 2020, 17:04I have still not been refunded or even given a reason why Capitec has no refunded my money or given me the electricity I have bought, instead capitec said I should contact my municipality regarding this, I have done so they don't even know what I am talking about, they say I should speak to my bank if I didn't electricity I paid for using the Capitec platform.
KN
Kenosi N's update07 Sept 2020, 17:04
Reviewer Update
I have still not been refunded or even given a reason why Capitec has no refunded my money or given me the electricity I have bought, instead capitec said I should contact my municipality regarding this, I have done so they don't even know what I am talking about, they say I should speak to my bank if I didn't electricity I paid for using the Capitec platform.