DO NOT BANK WITH CAPITEC, THEY NOT BIG ENOUGH TO ACKNOWLEDGE THEIR MISTAKES

I drafted a complaint last week about Capitec handing me over to the bureau and stating that my account has a default when I've been paying on time. Since then consultants have called me and have done a lousy job of transferring me to the connection department which hasn't been answering the phone. I still haven't received a concrete answer or acknowledgment that Capitec made a mistake by entering me into the credit bureau knowing very well the account is up to date. I would not advise anyone to get a Capitec account. Actually, I will be taking the legal route. Worst service ever. I will be settling the account and leaving that bank. Also the branch where I initially went to call out this mistake told me that the regional manager was going to send an email to the department and I haven't heard communication since then.