Do not bank with Capitec

I app**** for a credit card.

At no point did they say my application might not be successful.

So I patiently waited for 2 weeks while I had to resubmit my bank statements because the ones I had previously gave them were out of date because they took too long process my application.

Now yesterday I get told that my application is unsuccessful.

Believe it or not I was okay with that. So I sent them a very polite email to find out why it was unsuccessful so I don't apply to other banks who might reject my applications based on the same reasoning.

The email I get back from Zihle (consultant) is that I need to contact her colleagues in her company to find out the reason.

I have been in the service industry (audit and advisory) for 20 years. When a client asks me for information that is in the company I don't tell them to contact someone else. I speak to my colleagues and I get that information for my client. One point of contact is what you guys need to focus on. The client doesn't want to speak to more than one person as that usually leads to miscommunication or misunderstandings.

You can do better Capitec.