Do not bank with capite, your money is at risk!!!!!

I lost my bank card,which did not have a tap to pay function but to my suprise There are transactions that have been performed despite this, at a store. I contacted capitec and was advised to go and open a case and send an email with an affidavit as well as a case number attached but its been 4 days since and no one has bothered to respond to my email. numerous attempts to contact them telephonically have failed as they just answer the phone and put me on hold for over 20 minutes claiming to tranfer my call while I hear the staff chatting and laughing in the background when My airtime is being wasted. do not trust capitec with your finances, they are a mickey mouse improfessional bank. very *********** bunch. clearly their security measures are lacking.