Do as you please with your customers

I have a loan that I struggled to pay so capitec decided to hand it to this rude people. I went to bank this morning at carlswald to see if I can make arrangement with bank so they said I must talk to hammond pole ....which I did but the guy that I spoke to was so rude ...I explained to him that I went make arrangements with bank jerrrr is like I made him angry...he yelled at me saying "yesterday we spoke to you now you run to bank" so I said I can't afford that minimum that you requirr because is double original installment ..then he said that is your business...I then told him you are being rude..and said I will Call in afternoon knowing that I should seek advise somewhere...I am.so disappointed in capitec...why you did not contact me before you can hand me over...I got new job which is paying better last month...so I think I can be able to pay that installment...but things happen behind my back ...I have a voice note that I can send you listen to this guy.