Dividend income

I hold a number of shares through employee share scheme at Capitec Bank and dividends were paid on the 15 May 2023. To this date, I have not received my dividends payout. There is a dividend confirmation slip that shows everything has been done but surprisingly the funds never reached my bank account, and there is no problem or issues with the receiving bank account. An incorrect employee number that I picked up on the statement, and I communicated that information yet I have not heard from Capitec Bank. The last communication that was sent to me was on the 23 May 2023 and was provided with information I already have and very much aware of.

I have been sending numerous emails in order to have the issue resolved and there has been no response.

I need to know what happened to my dividends because they cannot disappear into thin air without any explanation. Is this how or what is going to happen to my dividends payout every time they are due? I need answers and very quick!