Distusguting behaviour from a manager at Capitec

<p>On Sunday the 11th of June 2017 I walk in to a Capitec branch Shop 66 Gugulethu mall at 12:58 the consultant at the door had the door rolled down just a bit but said I could walk in as it was not 13:00 yet</p> <p> </p> <p>He didn’t print me a service but rather went directly to one of the consultants behind the counter to tell them what I needed assistant with which was just a simple change of residential address and a bank statement, the consultant refused to help me I went as far as requesting for a manager Siphiwo Mbande who was rather further more rude than the consultant and bluntly said that he WILL NOT assist me I can log a complaint if I want to but I will not get what I want</p> <p> </p> <p> </p> <p>I literally begged as I desperately needed the statement for the following Monday and working far from the banks.... I have since decided to take my banking else where to a bank that knows what customer service is a bank that will value me for the money its making out of me.</p> <p> </p> <p>I would like to hear what you have to say before I go on hello peter which I will as I’ve been in customer service for years and know exactly how a customer/client should be treated like I wasted more than 5 minutes of my time arguing and begging for a service to be rendered computers were still on the still customers in the bank and it would have taken +-3-4 minute to action my request</p> <p> </p>