DISTRUST IN CAPITEC

I'm a customer of Capitec from 2012 or even more - I've got no accounts like the Chemist, Clothing - and in my few a more than stable account. For the first time in my life I made a financial mistake. So to my thinking I no I've made a mistake but I just need a little bit of help from my bank. So I've put all my afford in to got to my Bank and what a bigger mistake to think that any of my banks will help me. They let me feel like an insect and that there is no commitment from me and definitely NO commitment from them. It was one of my worst experience in my life. 2 weeks ago I good to get a up front lone from them for R75 000 but, I was so confuse that I thought that I need more and of all my commitment with Capitec I decline them, but after sitting down I consider that I can do. But o, at a mistreatment I've got from Capitec Brackenfell, they just told me that does not matter I'm declined and they not willing to help me. I've walk out of that bank with a very bad taste in my mouth and what happen in future I don't know - but of client services that bank will NEVER GAIN again my trust.