IA
Ishi A
1 reviews | Active since Feb 2020
24 Feb 2021, 08:51
Distressed young widow
I claimed for my deceased husband Monday and sent documents ,the only feedback I have received nis claim is under validation.the documents say minimum 4 hours to pay ,what does validation mean to me as a client,why is there no prober feedback as to say we checking this or that.i need funds to bury my husband I am distressed and mourning ,I need assistance please
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
24 Feb 2021, 08:54Good day Ishi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply24 Feb 2021, 08:54
Official
Good day Ishi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
IA
Ishi A's updateReviewer Update
25 Feb 2021, 07:24I got a call yesterday from Capitec,and I was promised feedback after he checks what's happening and will call me again,he still has not called me back ...every funeral insurance knows people need to be buried within a week from black cultures side,you take our money but there is no peace of mind ,I can't pay burial package my husband will be buried tomorrow
IA
Ishi A's update25 Feb 2021, 07:24
Reviewer Update
I got a call yesterday from Capitec,and I was promised feedback after he checks what's happening and will call me again,he still has not called me back ...every funeral insurance knows people need to be buried within a week from black cultures side,you take our money but there is no peace of mind ,I can't pay burial package my husband will be buried tomorrow
IA
Ishi A's updateReviewer Update
25 Feb 2021, 07:26Ombudsman needs to review how funeral policies work in terms of requirements and the promised turn around times with no feedback,I am in the dark Capitec is not doing me right
IA
Ishi A's update25 Feb 2021, 07:26
Reviewer Update
Ombudsman needs to review how funeral policies work in terms of requirements and the promised turn around times with no feedback,I am in the dark Capitec is not doing me right