MS
Monica S
1 reviews | Active since Sept 2018
26 Sept 2018, 20:53
Distraught
I was assisted by some skinny lady with a deposit.I kept asking about adding a reference and she bluntly ignored me while speaking to her colleague Keamogetswe about taking leave.I am really disappointed and I am definitely not switching to Capitec
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Replies (2)
Capitec Bank's replyOfficial
27 Sept 2018, 10:45I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Nondi Tsholoba will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply27 Sept 2018, 10:45
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Nondi Tsholoba will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
02 Oct 2018, 07:32Good day Monica
Please accept sincerely apology for the negative experience you received. I have sent you an email to further provide you with more insight on this matter.
Nondi Tsholoba
Complaint Management
Best regards,
Capitec Bank's reply02 Oct 2018, 07:32
Official
Good day Monica
Please accept sincerely apology for the negative experience you received. I have sent you an email to further provide you with more insight on this matter.
Nondi Tsholoba
Complaint Management
Best regards,