Dissatisfying Service

<p>Yesterday, Wednesday 1 February 2017 I went to Capitec Bank (Roodepoort, Flora Centre Branch) to enquire about a certain bank charge that was deducted on my credit card. The gentleman that assisted me did all he could to assist me, however my matter required Manager or Supervisor's attention as I was not satified with the answers he or the call centre provided.</p> <p> </p> <p>He then went to call his manager however she was not available to attend to me, he then came back with Ms Lebo Manareng (whom I suppose is someone senior to him). I explained my enquiry to Lebo, I then asked her to go through my credit card agreements and statement (with my authority) so they can explain this "Interst on Purchases" that was deducted on my account. However due to time (I had to go back work as I was on lunch) I asked her to review this in my absent and I would return to the branch at 4pm (after work) for the full explaination.</p> <p> </p> <p>At 4pm I returned to the branch to my surprise no research was done as per my request and Lebo had left work around 3pm. The reason for me to go to such extreme is due to the lack of respect and attention for my enquiry.</p> <p> </p> <p>1. She should have told me that she will not be available at 4pm as she will knock off earlly. I would have understood I am human too. Instead she took my details and did nothing to assist me.</p> <p>2. She should have found the answers to my query and handed over to the branch manager to assist me when I came to the branch.</p> <p> </p> <p>When I initially opened my credit card I was not made aware of the any <strong>interest on purchases</strong>, however it is my responsibility to also go through the agreement. Therefore I went to the bank for them to show me the clause relating to<strong> interest on purchases</strong> in my agreement. This would help me manage my credit card better. <strong>THAT IS ALL I WANTED TO KNOW.</strong></p> <p> </p> <p>Lebo going forward if you ever make a promise to a client please make sure you keep your promise and deliver. If you are not able, call the client and explain we all have emergencies in life.</p> <p> </p> <p>I hope someone would be able to assist me with my enquiry.</p> <p> </p> <p>Thank you....</p> <p> </p> <p> </p>