SG
Selven G

1 reviews | Active since May 2023

21 Jun 2023, 17:55

Dissatisfied with the service from the CAPITEC STONERIDGE CENTRE branch manager

I visited the branch of Capitec Stoneridge Centre and was met by a very helpful and diligent consultant Daisy at cubicle 3. After a lengthy process that followed in lieu of an application, the only part left to finalize my application was to confirm employment.The consultant then followed the system default on the company and got her manager Doohan Viljoen (VERY RUDE) to validate same. I sat and waited while this happened and then realized the number that defaulted for the company to confirm employment as stated is INCORRECT. I kindly tried to inform the manager with regards to same but without even acknowledging me as a CLIENT shud me off rudely and said !I CANNOT TAKE ANYTHING FROM YOU!.. SURELY , there must be a better and polite way in informing clients of the important steps that must be followed. I felt totally disrespected and vented my feelings to the consultant as this Doohan Viljoen showed NO RESPECT as he rushed off to verify WITH THE INCORRECT PHONE NUMBER!! I want to know on what assessment was this manager appointed at a public branch as i personally don't see a person of his attitude and nature caring for clients at this CAPITEC BANK. Feeling humiliated.

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Jun 2023, 17:36
Official
Good day Selven

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank