Dissatisfied with Capitec would never recommend to anyone

I am extremely dissatisfied with capitec I was sent a cash send voucher of R400 to redeem at the ATM the ATM gave me a R50 note and I was given run arounds by consultants who all shared different answers 1 said I should go back to any atm I will receive the remainder , the other said I should go try a retail store …. None of them seemed to know what is going on !!!! I was in desperate need and could merely sort out such a simple thing !!!!!!!!! It coders money to call its costs money to keep going to the mall …. I am sooooo perplexed with this bank I need answers I was given a reference number *** how long does it take just to sort out s mere query it’s frustrating or was I ****med…. This level of service is up to no standards it’s highl time they take notes from other banks